Terms and Condition of the Business
Trade Accounts Department
Definition of Terms
Contract - the Contract
between the Company and the Customer.
Company - Super Kitchen and
Design Ltd or any associated company.
Customer - the person, firm
or company identified in or by means of the Contract as ordering the
Goods.
Goods - item(s) which the
Customer buys or agreed to buy from the Company under this Contract.
Description of a Trade Sale
- A Trade Sale is defined by Super Kitchen and Design Ltd as a sale
made to a customer of 1 or more products at the agreed Trade Price.
- All Trade Sales will be accompanied with a VAT Invoice.
- Super Kitchen and Design Ltd assigns Trade Status to any Company or
Individual, which it deems the sale is related to Trade Use.
- Super Kitchen and Design Ltd reserves the right to decline Trade
Status to any Company or Individual at any time.
- Trade Sales will normally only be provided to new customers on a
minimum order basis this is at Super Kitchen and Design Ltd managements
discretion.
The reseller (customer of Super Kitchen and Design of a Trade Sale)
is solely responsible for providing service warranty, parts, after sales
service and all aspects of customer care to their customer.
Formation of Contract
- All orders taken and all Goods supplied by the Company shall be
subject to the terms and conditions set out in this Contract. No other
conditions or warranties are implied into the Contact unless accepted
in writing by an authorised representative of the Company.
- The terms and conditions in this Contract supersede all earlier
arrangements.
Quotations and Estimates
- The Company will only be bound by the prices quoted in writing and
for a specified time period where this time period is not stated it
will be 30 days. The quote may be withdrawn at any time, prior to the
Customer's acceptance, by the Company either in writing or verbally.
- Unless the Company's quotation specifically provides for a fixed
price contract then the ruling price shall be those at the date of
order.
- The Company will provide estimates as provisional only and those
estimates may be subject to variation in price.
VAT
All prices are exclusive of VAT unless otherwise stated.
Separate Contracts
Each order and its acceptance is to be treated as a separate contract
between the Company and the Customer, if there should be at any time
more than one Contract then each Contract is treated as separate issues
and any dispute or difficultly arising in relation to one Contract shall
not effect in any way the other Contacts.
Payment
- The Customer must pay for all Goods in full before dispatch, unless
otherwise agreed in writing.
- Cheques will need to be cleared prior to release of goods.
- The Company reserve the right to charge interest on overdue
accounts at the rate of 2.5% per annum above the lending rate of the
Company's bank account; this does not prejudice any other rights
resulting from non-payment.
Deposit
- Where a deposit is paid for Goods the Company reserve the right to
retain the deposit without prejudicing the Company's right to recover
from the Customer, by way of damages, any loss or expense which the
Company has suffered or incurred by reason of the Customer's default.
- The Company may dispose of the Goods from a defaulted Contract as
it sees fit and is not accountable to the Customer.
Cancellation
Orders which have been accepted by the Company may not be cancelled
without the written permission of the Company and the Company reserve
the right to charge a cancellation fee and re-stocking fee this will
normally be equal to 30% of the total order value
Returned Items
- Customer wishing to return Goods to the Company must first obtain a
return reference number from the Company and the Goods must be returned
in accordance with the requirements of the Company. Any Goods returned
without a return reference number or otherwise contrary to the
Company's requirements may be re-dispatched to the Customer and the
Customer will be liable for all costs incurred including but not
limited to transport costs.
- No refund will be given until the Goods have been returned to the
Company and an examination has been carried out, such inspection will
included original packaging and Customer's invoice.
- All damage or shortage in Goods must be reported to the Company in
writing within 5 days.
- Any costs associated with returning Goods shall be met by the
Customer unless otherwise agreed in writing by the Company.
Stock Items
- All Goods returned to the Company (where the Company has allowed
this) are subject to a 30% restocking fee.
- All returns must be done and completed within 15 days of the
delivery to Customer.
Special Order Items
- Special order items are subject to the order provision that such
orders can not be cancelled.
- If the Company does agreed to the cancellation of the order the
Cancellation of Stock Items section of these terms and conditions will
apply.
- If the Company agrees to the return of special order items it is
under the condition of the returned items section of this Contract and
a disposal fee of 40% of order value.
Changes Required by the Customer
Any loss or expense occurred due to changes in the order required by
the Customer shall be paid by the Customer. The Company does not have to
accept changes to the order.
Defective Goods
The Company will not be liable for any loss resulting from Defective
Goods. Defective Goods are subject to the Warranty in this terms and
condition Contract.
Indemnity Against Infringement of Industrial
Property Rights
The Company is not responsible for any claim or liability in respect
of any Patents, Trade Marks, Registered Designs or any other like claim
resulting from the Customers instructions to the Company, the
instructions being implied or express.
Severability
If any part of the Contract becomes invalided for any reason it shall
be separated from the remaining part of the Contract and the invalid
part shall not effect the remaining of the Contract.
Legal
The Contract shall be governed and interpreted exclusively in
accordance with UK law and shall be subject exclusively by that
jurisdiction. Nothing in this Contract is intended to negate or limit
any right in law which cannot lawfully be so negated or limited, any
part of this Contact which is found by jurisdiction to have this effect
shall be removed and the remainder of this Contact shall continue to
apply.
Delay in implementation of any provision in this Contract does not
constitute a waiver of any such rights of the Company.
Terms of Guarantee
- To validate the warranty a complete set of installation invoices
from the professional installation company or persons must be provided
from all aspects of the installation process this may include but not
be exclusive to: professional fitter, qualified electrician or approval
certificate, qualified plumber
- Super Kitchen and Design Ltd will not repair or cover the cost of
any labour for diagnoses or replacement of failed parts or components
under this agreement
- Any faults must be diagnosed by a professional trades person
without exception,
- All faulty parts must be returned to Super Kitchen and Design for
inspection prior to new or replacement parts being sent out.
- If it is not convenient to send back faulty parts first, new parts
can be purchased and then refunded once the faultily part has been sent
back and warranty has been confirmed
Warranty Conditions
The following are not covered by the Super Kitchen and Design
warranty:
- Damage that results from the passage of time (for example fading of
finished surfaces),
- Damage from improper storage,
- Damage from transport other than in delivery to you by Super
Kitchen and Design,
- Damage that results from modification not approved by Super Kitchen
and Design,
- Damage from modification with non Super Kitchen and Design parts,
- Damage that results from failing to fit water filter of water
softeners where required
- Damage that results from neglect or failure to maintain the Super
Kitchen and Design product in the manner specified by Super Kitchen and
Design either verbally or in written instructions
- Damage caused by work not done by the appropriate trade persons,
- Damage caused by improper use of the Super Kitchen and Design
product,
- Consumable replacement parts such as but not exclusive to: lighting
units, bulbs and LED's, Steam Generator elements, shower jets, fittings
and pipes that block due to poor maintenance , lime scale or debris,
The warranty does not cover additional expenses incurred including
but not limited to communication and all transport related issues, nor
does this warranty cover Labour for repair or diagnostic. This is a
parts only warranty.
This guarantee does not cover the following:
- Periodic maintenance and repair or replacement of parts due to
normal wear and tear
- Transport costs, home service transport costs and all risks of
transport relating directly or indirectly to the guarantee of your
Super Kitchen and Design product. The costs of all transport related to
warranty work or otherwise are to be met by the customer
- Improper use of your Super Kitchen and Design product such as
commercial use or being located in areas not suitable for the product
- Installation, repair or servicing done by a non-authorized or not
qualified trades persons or work carried out by the customer
themselves. (We will require a copy of the invoices from the trade
persons (Electrician and Plumber) who installed your Super Kitchen and
Design product
- Accidents, lightning, water, fire or any cause beyond the control
of Super Kitchen and Design
Conditions
- This guarantee will be granted only when the original sales receipt
or invoice is presented with the defective product.
- Super Kitchen and Design Ltd or its dealer reserve the right to
refuse free of charge guarantee service if the above document can not
be produced or if the information contained in it is incomplete or
illegible
- This guarantee will not reimburse nor cover the damage resulting
from modifications made other than genuine Super Kitchen and Design
approved upgrades.
- This guarantee will not apply if the serial number can not be
provided.
- If a part is to be sent mail order it is required that the faulty
part is sent back to us recorded delivery prior to us dispatching
replacement parts (unless otherwise agreed with the management -
pictures will be required).
- Upon receipt of delivery prior to signing check all items for
damage. You must inform us immediately upon receipt of any damaged
items, by signing for the item you will be in acceptance that the item
has been supplied as described and free from damage. You must notify us
within 24hr of delivery if damaged.
- All goods remain the property of Super Kitchen and Design Bathrooms
Ltd until paid for in full.
Advertised specifications and illustrations can change without notice.
Please check all requirements with your sales person or by contacting
Super Kitchen and Design directly for exact model specification such as
but not exclusive to: size, sub item colours, item colour, item
specification, item features, up to date installation processes and
instruction instructions
